Refund policy

Apprentices

All enrolment fees are invoiced before commencement unless alternative arrangements have been made. Apprentices are refunded fees for any unit paid but not commenced.

Apprentices may be eligible for a proportional refund if they withdraw after commencing a unit of competency. Please contact reception to apply for a refund.

NOTE: Students are advised that if Student Contribution Fees for each block are not paid by the due date, you may be refused entry to future blocks until the outstanding fees are paid in full.

Any student with outstanding fees at the time of enrolment in Stage 4 will not be permitted to sit Capstone assessments until all outstanding fees are cleared.

Short Courses and Pre & Post Trade Courses

All fees shall be paid before commencement unless students have applied to be on a payment plan. Applications for payments plans are approved by the General Manager Training, Chief Financial Officer and Chief Executive Officer and applications are not guaranteed.

Students have the right to obtain a refund for services not provided by Electrogroup Training:

• In the event where a course is cancelled by Electrogroup Training, if the participant cannot be transferred to an alternative course, a full refund will be provided.

Student Cancellations;

• Where cancellation notice is received less than ten business days before the course commencement, students will not be eligible for a refund. Enrolments, however, may be transferred to another course provided cancellations are received no less than two working days before the course commencement. Participants may be provided with a refund or partial refund of course fees in exceptional circumstances.
• Arrangements terminated early, that is more than 10 business days prior to the commencement of the course, a 50 % refund will be provided or credit for full amount to be used on another course. This must be used within 6 months of credit issue.

**Enrolment will only occur after payment is received, and an acknowledgement will be forwarded to you by email/mail to confirm your enrolment.

The following scenarios provide guidance on how EGT will manage student cancellations and refunds for the contractor’s course: